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HTML Editor Slowness

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Roxanne Meuse

Data ultimo post: 10 ott 2024

Both opening the HTML editor and applying changes in the editor take significantly longer, scaling with the size of the article. Previously, opening the HTML editor for a small article was immediate and a large article took a few moments. Now opening the HTML editor for a small article has a noticeable load time and can take multiple minutes for a large article.

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    Patrycja Walencik

    Zendesk Product Manager

    Hi Roxanne Meuse, Thank you for letting us know, we will investigate this 

    Have a good day! 
    Pati 

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    Patrycja Walencik

    Zendesk Product Manager

    Roxanne Meuse we improved performance, could you let us know if works for you and the issue doesn't show?

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    Roxanne Meuse

    Thanks Patrycja,

    We found that opening the editor for a large article is pretty quick now. However, applying any changes still takes quite a long time.

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