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Q3'2024 Product Spotlight - AI Summit Edition



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Jeremy Korman

Zendesk Product Marketing

Data ultimo post: 17 ott 2024

Hello Zendesk Users,

We're excited to highlight brand new capabilities that we announced as part of our AI Summit event.  In this edition, we cover:

  1. Agent copilot with auto-assist
    1. Demo Video
    2. Help center: Using auto assist to help agents solve tickets
  2. AI agents - zero training engine
    1. Demo Video
    2. Help center: Use Cases (Zero Training)
  3. AI-powered knowledge
    1. Demo Video
    2. Help center: Using quick answers for generative search in tickets
  4. AI insights and reporting
    1. Demo Video
    2. Help center: Announcing the intelligent triage dataset and prebuilt dashboard in Explore
  5. Voice AI: 
    1. Demo Video
    2. Help center: Using generative AI to create call summaries and transcripts
  6. Analytics dashboard builder
    1. Demo Video
    2. Help center: Working with the dashboard builder (Beta)

Check out all the videos on the YouTube playlist to see these capabilities in action 📹 🤓.  Also, if you want a deeper dive into key announcements from the AI Summit, be sure to join our upcoming Webinar: Zendesk AI Summit Deep Dive.

 

For even more product news, check out our monthly What's New summaries and our weekly release notes


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