Ricerche recenti

Nessuna ricerca recente

Error on SRP when anonymous

image avatar

Chris Todd

Data ultimo post: 29 ott 2024

With  {{generative_answers}} added to the SRP, I get this error when not logged in (anonymous).

Uncaught (in promise) Error: Cannot find module './undefined.json'

Any insight as to what is behind this? It works with logged-in users without any errors.

0

3

3 commenti

Data
    image avatar

    Tetiana Gron

    Zendesk Product Manager

    Hi Chris Todd! We don't support generative search for anonymous users in the EAP. 

    0

    image avatar

    Chris Todd

    Please re-read what I wrote – I know you don't support anonymous.

    Why is {{generative_answers}} causing an error when users aren't logged in? Am I the only one that gets this error or are others? I can remove {{generative_answers}} and the error goes away.

    0

    image avatar

    Chris Todd

    Here's how I solved it

     

    {{#is user.role 'anonymous'}}
                   {{! do nothing }}
               {{else}}
                      {{generative_answers}}
               {{/is}}

    0

    Accedi per aggiungere un commento.

    Non hai trovato quello che cerchi?

    Nuovo post