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Report that measures hours ticket has been assigned to agent

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Lea Baun

Data ultimo post: 30 ott 2024

I would like to hear, if any of you have an idea to making a report that shows the following:

 

1. A ticket comes in and gets assigned to an agent. The agent either solves it after x amount of time, or  when it gets reassigns it to another or solved.

Is it possible, to get a report that shows the amount of time the ticket has been assigned to each agent?

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