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Exceptions when closing the Zendesk popup in the Unity SDK
Data ultimo post: 08 nov 2024
Hi guys!
We are seeing exceptions when we try to open the Zendesk popup and close it before the chat initializes.
Can anyone help me resolve this issue?
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opened...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] ***************** CONNECTED
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
Exception: [ZendeskException][ZMConversationViewController:96] Object reference not set to an instance of an object.
at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__56_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <0000<truncated>
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.UI.Scripts.<Initialise>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<GetConversation>d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
Exception: [ZendeskException][ZendeskMessaging:165] Object reference not set to an instance of an object.
at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__56_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest <truncated>
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.Messaging.<ShowMessagingAsync>d__10:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)
Zendesk.Runtime.UI.Scripts.<Initialise>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<GetConversation>d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] Subscribed
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5 commenti
Bogdan Bobkov
Any updates?
0
Bogdan Bobkov
Upd
0
Tipene Hughes
Tipene here from the Developer Advocacy team at Zendesk - I hope you’re doing well!
I’m going to pull this issue in to a private ticket so I can grab a few more details. You should see an email coming through from me shortly.
Thanks!
Tipene
0
Bogdan Bobkov
Hi Tipene!
Could you tell me if there is any news, please?
0
Greg Katechis
Back in November, Tipene had reached out to you privately to get some more details, but didn't get a response. If you can just follow the instructions in this article, we can see how we can best assist.
0