Suspended Tickets - out of office

Hi everyone,

We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)

The first is a user sent an email with Out of office in the subject.  She was requesting we enable out of office for another user.  Zendesk's response to my ticket equates to us telling our users not to put out of office in an email.  

Does anyone have any tips on how to get around this?  We're just getting started with this product and I could use an assist on this one.

There's another suspended ticket issue we are looking into.  I'm not getting any hits cross-referencing the phrases to look for in the email's header.  But I'll save that one for another day as Zendesk is still looking into it.

My apologies if this is in the wrong section.  Please let me know and I'll move it.

Thanks,

Santiago