AI agent reporting gaps

Hi I wanted to post some feedback about the reporting that is available for AI agents.

It would be great if Explore allowed you to drill in on data about interactions with the AI agent that never needed to be handled by a human (where a ticket is never opened)

For example one of our clients wanted to know how many of their specific users interacted with the AI Agent and the AI agent answered their question so they didn't need to be transferred to a human. The Answer Bot dashboard allows you to report on all customers but not a subset of them. We use JWT to capture the user info (name and email when they first interact with the bot so I know that info is captured pre ticket and in fact you can see the name in the unresolved conversations/automated resolutions section in the admin center under insight for AI Agents.

It would be great if we could report on that and filter by email addresses for these interactions so we could then see how effective AI agents are for certain subsets of our user base.