Notify CC as a standalone action

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

As an admin, I would like to send a notification of ticket creation to an agent when they submit a ticket on behalf of someone else. 

What problem do you see this solving? (1-2 sentences) 

We have multiple support teams and one of them needs to submit tickets on behalf of end users. They need to be copied on the tickets, so they log in and include themselves as CCs, but they can only be notified of the ticket creation when also emailing the requester. Our end users do not have log in access to their tickets, so we don't provide them details like ticket ID, but our agents do need access to their tickets. We want to send the submitting / CC'd agents a separate email with different information.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This happens whenever an agent submits a ticket on behalf of an end user - the agent doesn't have ready access to the ticket information and needs to spend time searching.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Currently [Notify by > user email] and the option current user, along with using 4 conditions

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would add an explicit option to the [Notify by > user email] for [submitter] and for [CCs] (so they can have a custom template).