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Notification of Zendesk Error Message Change and Request for Unique Error Code

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Kamineni, Bindu Madhavi

Data ultimo post: 23 dic 2024

Hi All, Recently there was change in error message returned by Zendesk when a profile is processed. (Error message "This email is already taken. Try another email." was changed to "Email: is already being used by another user"). Since we had this error configured in our backend jobs, change in this message resulted in certain processes to fail.

We want to be notified of such changes in future so that we can take proactive measures to prevent processes from failing. Also, it would be helpful if we have a unique error code which  remains constant though the error content changes. 

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Bindu,

     

    As with any API from any company, we are not able to document all of the minor updates to our platform tools, as it would be quite overwhelming. Our changelog will list any significant updates to our system and you can also follow our Announcements section.

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