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The message count should be displayed in the columns on the Views page alongside the Messaging Ticket Subject.
Data ultimo post: 26 dic 2024
In Chat Dashboard, when viewing the Chats, under Messages column we are able to view total number of messages exchanged between Agents and End users.
We need same behaviour with Messaging Tickets. When agents are looking at Messaging Tickets list under the View, it should show total number of messages along with Subject.
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Emily Reidy
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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