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SMS Text

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Data ultimo post: 02 gen 2025

We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. Why is that?


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Ferran Barneda

Zendesk Employee

Hi Elena Bell,

 

Thanks for sending feedback!

 

Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

 

Please see this article for more information.

 

Thanks,

Ferran

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