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Create easy options to control link metadata

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Molly Exten

Data ultimo post: 09 gen 2025

Zendesk should create easier options to control metadata in links. Whenever I share links from our help center, I have no control over the link preview:

  • When I share a link in Slack, it doesn't unfurl. Others have noted this here, even though Zendesk's own help center links unfurl as expected in Slack. (Why? So suspicious!)
  • When I share a link on LinkedIn, it grabs the article author's avatar instead of our company logo in the og:image metadata.  This makes our knowledge base look really unprofessional.

Other CMS platforms figured this out long ago. For example, ReadMe makes it easy to enforce site metadata. I never experienced an issue with ReadMe link previews in Slack or LinkedIn. How I wish it were the same in Zendesk.

 

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    Shawna James

    Community Product Feedback Specialist

    Hey Molly,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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