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Prevent reopening of tickets via Slack Side Conversations

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Christine Schulze

Data ultimo post: 07 feb 2025

Hi,

 

This has probably been feedbacked before but I cannot find a way to search feedback. Maybe I am missing something.

 

Anyways many members of my team have stopped using Side Conversations all together because a comment on an old thread thread reopens tickets even when they are solved and the Side Conversation is marked as done. 

 

I have read in the comments to this feature that this is expected and there is not way around it. Is that still the case? I really want to prevent this. If a ticket is solved, we want it to stay solved no matter the update in Slack.

 

Thanks!

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    Shawna James

    Community Product Feedback Specialist

    Hey Christine,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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