Default subdomain for Multiple Brans

Hey Alvin,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

Hi Shawna James,

So are you confirming that this feature is not yet available in Zendesk and currently the subdomain that is needed is the company with SSO?

Hi, 

 

Can we escalate this ticket as clients find this issue annoying on their end. Please respond as soon as possible.

 

Alvin

Hey Alvin, thanks for reaching back out! I have created a support ticket on your behalf to connect you with our customer care team. They will be happy to assist you in understanding this functionality or a workaround more thoroughly. I also have a note out to our product team to look deeper in to this question as well. 
 
Please note that this is the product feedback forum where we intake feature requests on ways to improve our product. If you have an escalation that needs immediate attention the best place to communicate is either with our Customer Care team or with your account team should you have a direct point of contact. In the meantime as I mentioned we have created that support ticket and reached out to our product team. Thank you for your patience!

Hello,

Can you get me the link to the support ticket that you made. Appreciate it much.

 

 

Alvin

Nevermind,

I saw it already. Thank you

Hi Alvin, thank you again for raising this. I spoke with our product team on this feedback. There is no current ability to assign login methods per brand. The product team is aware of the feedback and has taken it to the backlog; it's on our long-term roadmap but not for 2025. Thank you again for raising this feedback to our team!