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Display the Jira custom "User Picker" (single user) type field in Zendesk Support

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Vitalii Petrus

Data ultimo post: 18 feb 2025

Hello Team,

We use “Zendesk Support for Jira” app (more details in “Using the Zendesk Support for Jira integration” article).
We have a Custom field "QA/Support contact" in Jira.
It has a User Picker (single user) type in Jira.
We need to display this field in Zendesk Support.
But this field is not compatible with the Jira App in Zendesk Support.

We aim to set the "QA/Support contact" field during Jira ticket creation in Zendesk and sync it with Jira afterwards. 

Meanwhile the default assignee field is also of  "User Picker" (single user) type and is  available to be set from Zendesk Support, the custom fields of this type are not supported yet.
Please add support of Jira custom "User Picker" (single user) type field in Zendesk Support for Jira used for Jira <- -> Zendesk integration.
Thanks!

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2 commenti

Data
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    Johannes Garske

    +1 on this.

    I don't understand why it is not possible to display user fields in Jira.

     

    The workaround is creating a Webhook which update a ticket field and display that in Notion. Bit this is completely manual, time consuming and also bad for every rate limit.

     

    Please let us link also user fields.

     

    Thanks!

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    Shawna James

    Community Product Feedback Specialist

    Hey Vitalii,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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