How to detect multiple contacts from customers
Zendesk LuminaryUser Group Leader
Data ultimo post: 19 feb 2025
Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?
I am looking to satisfy a request that if a customer has emailed us again in X days since a ticket was closed, can we do something different with that ticket.
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Francis Casino
I'm afraid that in Zendesk Triggers, there is no default condition available to specifically verify if a customer has submitted several tickets within a specific period.
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