Ticket list not clickable on iOS



Data ultimo post: 18 mar 2025

Hi team,

I've integrated iOS sdk to my test project via CocoaPods.
ZendeskCommonUISDK (9.0.3)

ZendeskCoreSDK (5.0.5)

ZendeskMessagingSDK (6.0.3)

ZendeskSDKConfigurationsSDK (4.0.1)

ZendeskSupportProvidersSDK (9.0.0)

ZendeskSupportSDK (9.0.0)

I use simple function to call zendesk screen with list of active tickets:
private func showZendeskTicketView() {

    guard let scene = UIApplication.shared.connectedScenes.first as? UIWindowScene,

          let window = scene.windows.first,

          let rootViewController = window.rootViewController else {

        return

    }

    

    let viewController = RequestUi.buildRequestList()

    rootViewController.present(viewController, animated: true)

}


I can see a screen with a list of tickets, but they are not clickable. I can open a ticket and add a message to it. I couldn't find any information on how to enable this click action or why it is disabled by default.
Could you please help me how to make items clickable?
 


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