How to get all the fields in the API response

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Mimi Bhattacharjee

Data ultimo post: 16 apr 2025

I am using the Zendesk API to retrieve ticket information, however the json does not contain many of the details that are included in the out of the box Zendesk report - for e.g. the policy number or the claim number.  How can I get all the data points using the API?

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      Jacob the Moderator

      Hi Mimi, 

       

      You can use sideloading to bring in related details like Sla policies and targets. 

      https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints

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