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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Data ultimo post: 28 mar 2019 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

Data ultimo post: 18 ago 2021 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Data ultimo post: 03 gen 2024 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Data ultimo post: 15 gen 2024 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Data ultimo post: 08 feb 2024 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

Data ultimo post: 18 giu 2024 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Data ultimo post: 02 ott 2024 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

Data ultimo post: 21 ago 2013 · Jennifer Rowe

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

Data ultimo post: 05 feb 2025 · Jeff Hubbard

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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

Data ultimo post: 19 feb 2025 · Ross Thomas

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