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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Moving to Explore? About what happens to your reporting page and creating a simple report for Guide
      Hi everyone, we recently did a customer Q and A session about migrating from Insights to Explore. I chose a couple of qu...

      Data ultimo post: 11 feb 2021 · Rob Stack

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      Tip: How to get the category/section/topic ID using breadcrumbs?
      Prerequisite: Templates: category, Section, Article, Community Post  Use: Random Hi to all, Here, I am sharing ...

      Data ultimo post: 31 lug 2021 · Ifra Saqlain

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      Tip: Using Agent Signatures to include gender pronouns
      It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great re...

      Data ultimo post: 16 mar 2021 · Dan Sowden

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      Tip: Add Current Article Title In The Breadcrumbs On Article Template
      Prerequisite: JavaScript Article Page Time To Read: Max 1min Time To Embed: Max 1min   Hi to all, I am going...

      Data ultimo post: 31 lug 2021 · Ifra Saqlain

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      Tip: How to show a dropdown with data from an SQL database
      This is a use case we come across often: Show a dropdown that lists data from a live database. Either loading something ...

      Data ultimo post: 14 ott 2021 · Alice

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      Tips for choosing the right Support dataset when migrating from Insights to Explore
      The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided...

      Data ultimo post: 19 gen 2021 · Marie-Cathrine

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      Some basic tips for migrating reports from Insights to Explore
      Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up worki...

      Data ultimo post: 13 gen 2021 · Rob Stack

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      How to offer users all 'Contact us' options on Zendesk Help Center
      This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk h...

      Data ultimo post: 01 mag 2021 · Lotus Themes, Zendesk partner for Help Center design and customization

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