Ricerche recenti

Nessuna ricerca recente

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Ticket links on iPhone dont open to app anymore
      Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

      Data ultimo post: 15 set 2024 · Exposure Events

      3

      Follower

      0

      Voti

      1

      Commento

      Best ways to recommend articles based on labels?
      I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

      Data ultimo post: 13 dic 2024 · Kyle Kowalsky

      1

      Follower

      0

      Voti

      0

      Commenti

      Help Center - Reusable Components?
      Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

      Data ultimo post: 26 nov 2024 · Enrico Monte

      4

      Follower

      0

      Voti

      2

      Commenti

      How to Export Zendesk Guide Data as CSV
       Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

      Data ultimo post: 23 ago 2018 · Scott Havard

      37

      Follower

      1

      Voto

      41

      Commenti

      Hiding An Agent's Identity
      Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

      Data ultimo post: 27 ott 2015 · ZZ Graeme Carmichael

      9

      Follower

      0

      Voti

      9

      Commenti

      WEBINAR | Employee Services: Streamline Internal Helpdesks with Zendesk
      Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

      Data ultimo post: 26 nov 2024 · Elena

      1

      Follower

      1

      Voto

      0

      Commenti

      Notifications for Community Members
      Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

      Data ultimo post: 29 ott 2024 · Colby Conway

      1

      Follower

      0

      Voti

      1

      Commento

      Suspended Tickets - out of office
      Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

      Data ultimo post: 10 nov 2024 · Sanchez, Santiago

      1

      Follower

      0

      Voti

      0

      Commenti

      "Mark as done" button in emails to customers/requesters
      Con risposta
      Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

      Data ultimo post: 11 nov 2024 · Yvonne P.

      3

      Follower

      1

      Voto

      3

      Commenti

      Push notifications from Zendesk to Slack
      The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

      Data ultimo post: 09 mag 2019 · Jacob the Moderator

      46

      Follower

      8

      Voti

      58

      Commenti