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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Using Customer Journey idea to set up or scale your Zendesk
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      Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

      Data ultimo post: 28 mar 2019 · Andrei Kamarouski

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      Tip: Collapsible headers in articles or templates (accordions)
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      The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

      Data ultimo post: 18 ago 2021 · Trapta Singh

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      Streamlining Zendesk Administration: Mastering Schedules and Holidays
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      As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

      Data ultimo post: 03 gen 2024 · Brandon Tidd

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      Group / Departments actual ticket resolution time
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      ** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

      Data ultimo post: 15 gen 2024 · Abdelhameed Khaled

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      Stop Thank You Responses From Reopening Tickets - 2024
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      A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

      Data ultimo post: 08 feb 2024 · Trae McConniel

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      Add Accordion to the templates
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      Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

      Data ultimo post: 18 giu 2024 · Ifra Saqlain

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      New request list experience - Export .csv Button
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      I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

      Data ultimo post: 02 ott 2024 · Matthew Toenjes

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      Guide community tips for Help Center
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      Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

      Data ultimo post: 21 ago 2013 · Jennifer Rowe

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      Reporting for key words within Ticket Summary
      I need some help in creating a report where I need to look for 3 or 4 different key works within Ticket Summary field an...

      Data ultimo post: 06 mar 2025 · Igneshkumar Patel

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      Restricting Satisfaction Surveys by Date
      Introduction Customers with many tickets can become overwhelmed with satisfaction surveys. This frustrates the customer...

      Data ultimo post: 03 ott 2017 · ZZ Graeme Carmichael

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