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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to implement Zendesk's troubleshooting guide
      A troubleshooting guide (a.k.a Guided path) is an interactive learning article that provides specific steps to self-diag...

      Data ultimo post: 27 apr 2021 · Matteo Genesio Stara

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      Help Center – Adding icons into your theme
      Zendesk level: Beginner Knowledge: HTML Time Required: 10 minutes Updated:  07/23/14 - Updated to latest Font Aw...

      Data ultimo post: 26 set 2013 · ModeratorWes

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      Tip: How to Use Triggers to Populate and Track Views
      The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual ti...

      Data ultimo post: 21 mag 2021 · Cameron Dunn

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      What NOT To Do With Groups
      I'm going to share what NOT to do -- assuming you are a company like ours.  I am in the IT department and we have about ...

      Data ultimo post: 16 mar 2013 · Justin Graves

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      Automated follow-up comments for Pending tickets (public or internal)
      Problem: Need an automated way to follow-up publicly with clients on tickets in a Pending state for more than 'x' hours,...

      Data ultimo post: 28 set 2015 · Jay Hogan

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      Escalation Process & Macros Template
      In addition to the formatting, many bugs and reported customer issues were being forgotten about while they should have ...

      Data ultimo post: 24 mag 2013 · Justin Koehler

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      Tip: Displaying Subsection list on Category page
      With Flexible Hierarchies, it is possible to create Sections that contain no articles, only Subsections. These Sections ...

      Data ultimo post: 21 feb 2019 · Amy Gracer

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      Set a page background image in Help Center
      We were able to customize our Help Center with just a bit of CSS/Google-foo. I was able to add our trademark image as a ...

      Data ultimo post: 20 ago 2013 · Allen Hancock

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      Help Center - Add an arrow to scroll back to the top of the page
      Zendesk level:  BeginnerKnowledge:  HTML, CSS, JQUERYTime Required:  10 minutes ** 7/13/21 - 8036642427&...

      Data ultimo post: 04 ott 2013 · ModeratorWes

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      HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages
      One thing that we really like about HC is adding pinned topics (now known as "Promoted articles") to our front page. In...

      Data ultimo post: 15 ott 2013 · Andrea Saez

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