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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).


Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

Data ultimo post: 29 set 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Data ultimo post: 29 set 2023 · Shawna James

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...

Data ultimo post: 02 dic 2024 · Cassandra Ramos

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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...

Data ultimo post: 10 feb 2025 · Matthew Surowiec

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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

Data ultimo post: 20 apr 2012 · Donny Wyatt

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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...

Data ultimo post: 13 gen 2022 · Annelisa Brown

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Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options gree...

Data ultimo post: 15 lug 2021 · annie.wu

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Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps ...

Data ultimo post: 19 ago 2016 · Warren

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Hi, We would like to offer our customers good customer experience by offering them call back option if they happen to c...

Data ultimo post: 17 ago 2022 · Niina Tuominen

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Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.  Zendesk will only inc...

Data ultimo post: 31 ott 2024 · Thalia

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