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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide Team Publishing Side Conversations/Comments
      We are excited about the Team Publishing workflow in Guide, but find it sorely lacking any feedback mechanisms between c...

      Data ultimo post: 17 feb 2021 · Paul McCabe

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      Knowledge Capture: Search draft articles
      When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have...

      Data ultimo post: 22 feb 2021 · Andreas Ramstad

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      Help Center Template to read from Ticket Fields when using KC App
      It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing h...

      Data ultimo post: 11 ago 2021 · Ahmed Esmat

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      Better segregation of users between Branded Help Centres
      Hi All,   ISSUE I believe Zendesk requires vastly improved segregation of users between branded Help Centres. At presen...

      Data ultimo post: 18 ago 2021 · Stephen

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      Incorrect URL in breadcrumbs on search results page
      We noticed on the search results page that the first item in the breadcrumbs list will redirect to different URLs. On an...

      Data ultimo post: 23 feb 2021 · Aurel

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      Open the Web Widget
      I'd like to request consideration for a web widget feature, please. I'd like the ability to open a specific article in ...

      Data ultimo post: 22 gen 2021 · Steve

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      What's new in Zendesk - January 2021 product updates
      Check out the latest from Zendesk in our monthly roundup of product updates:  What's new in Zendesk: January 2021

      Data ultimo post: 21 gen 2021 · Brett Bowser

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      Knowledge Center app should also search for "in progress" articles
      What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? ...

      Data ultimo post: 16 feb 2021 · Kalle Windefalk

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      Time feature for support guides
      Hi There,  Is it possible if in the future we can set up the amount of time required to set up a feature on a support g...

      Data ultimo post: 19 gen 2021 · Georgia Pannell

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      Help Center API で公開操作を実行したい
      ZenDesk Guideの「記事の管理」で可能な操作を、Help Center APIで操作できるように要望します。特に以下３点が重要です。 1. カテゴリやレビューステータスでの絞り込み（進行中／レビュー待ち／公開準備環境）2. 公開...

      Data ultimo post: 08 gen 2021 · 平中　大次郎

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