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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Light Agents comments to their own tickets via Help Center should be visible in Help Center
      Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

      Data ultimo post: 01 mar 2022 · Josef Prandstetter

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      Bot/AI Agent searching articles restricted to a section of the Guide
      It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

      Data ultimo post: 30 gen 2025 · José Antonio Viejo Rodríguez

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      Suggested search result discrepancies
      Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

      Data ultimo post: 30 gen 2025 · Ben Spry

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      Allow admins to set a different management permission as the default in Guide
      Pianificati
      We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

      Data ultimo post: 20 dic 2021 · Ylan Muller

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      Text wrapping and image alignment for images in Knowledge Base articles?
      I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

      Data ultimo post: 13 dic 2022 · Renée Meloche

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      Use Markdown in the editor to create Knowledge Center / Guide Articles?
      Con risposta
      I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

      Data ultimo post: 04 feb 2022 · Lisa Parker

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      Need to arrange promoted articles
      Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

      Data ultimo post: 03 apr 2023 · Jane M Langschied

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      Product Feedback: Videos in Help Center
      Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

      Data ultimo post: 20 giu 2024 · Atanas Tomov

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      Leave "comments" in help articles when submitting "changes"
      It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

      Data ultimo post: 19 set 2024 · Aaran Chilinski - Customer Success Developer

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      Help Center (Guide) Sandbox
      For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

      Data ultimo post: 09 gen 2025 · Katerina Soumani

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