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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      HTML for Adding Dropdown Menus on Homepage of Help Center
      Hi there,   I'd like to add hover over dropdown menus in our help center that reflect the Category/section hierarchy set...

      Data ultimo post: 14 feb 2025 · Kelly Johnson

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      Internal Commenting/Suggestion Feature on Articles
      Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something s...

      Data ultimo post: 14 ago 2020 · Katie Murray

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      ヘルプセンター内の検索フィールドでAND検索を単語をスペースで区切る仕様に変更して欲しい
      一般的な検索エンジンで用いられている、ヘルプセンター内の検索フィールド内に複数の文字列を入力し、それぞれがスペースで区切られている場合には「AND検索」になるようにしてほしい

      Data ultimo post: 12 feb 2025 · 馬場 史治

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      Help Center - improve 'was this article helpful' and allow user to leave reasons
      Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, an...

      Data ultimo post: 06 dic 2016 · Joel Hellman

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      Restrict different Help Center Brands
       Would be nice if you could restrict and configure IPs for specific brands/help center whilst allowing others to bypass ...

      Data ultimo post: 12 feb 2025 · Jermaine Carthy

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      横串検索サイト登録した場合の検索結果は、「すべてのソース」が表示されるが、Zendeskの記事をまず表示させるようして欲しい
      横串検索サイトを登録した場合の検索結果は、「すべてのソース」がまず表示がさるが、Zendeskの記事（よくお寄せいただくご質問）がまず表示させるように変更することはできませんでしょうか。お客様が、まずZendeskの記事での検索結果を参照後...

      Data ultimo post: 12 feb 2025 · 馬場 史治

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      Zendesk does not allow you to bulk find/update articles with deleted authors
      As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we ...

      Data ultimo post: 01 lug 2021 · Jimmy Rufo

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      Feature Request: Add the ability to customize the organization subscription email
      Non pianificato
      Based on https://support.zendesk.com/hc/en-us/community/posts/360033644874-Customising-organization-subscription-email-t...

      Data ultimo post: 12 apr 2021 · Alejandro Colon

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      Can Dynamic content be created in code?
      I want to translate my theme, and dont want to use the admin panel for it. There are local translations for the sidepane...

      Data ultimo post: 12 feb 2025 · Alex | Plement

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      Tips and Notes Boxes
      Feature Request Summary:  Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in ...

      Data ultimo post: 09 ago 2021 · Rachel Scriven

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