Ricerche recenti

Nessuna ricerca recente

Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      Data ultimo post: 16 giu 2021 · Ryan Boyer

      38

      Follower

      31

      Voti

      25

      Commenti

      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      Data ultimo post: 10 feb 2025 · Chen Shihai

      0

      Follower

      2

      Voti

      0

      Commenti

      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      Data ultimo post: 15 giu 2021 · Fiona Dirom

      8

      Follower

      6

      Voti

      5

      Commenti

      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      Data ultimo post: 01 apr 2022 · Joel Sandi

      8

      Follower

      7

      Voti

      4

      Commenti

      Customize Login Page of End Users
      Non pianificato
      I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

      Data ultimo post: 21 mar 2023 · Furkan Gündüz

      10

      Follower

      9

      Voti

      5

      Commenti

      Hide Ticket Forms based on Customer Organisation
      I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

      Data ultimo post: 19 dic 2024 · Andrew English

      4

      Follower

      2

      Voti

      5

      Commenti

      Light Agents comments to their own tickets via Help Center should be visible in Help Center
      Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

      Data ultimo post: 01 mar 2022 · Josef Prandstetter

      14

      Follower

      15

      Voti

      8

      Commenti

      Bot/AI Agent searching articles restricted to a section of the Guide
      It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

      Data ultimo post: 30 gen 2025 · José Antonio Viejo Rodríguez

      1

      Follower

      0

      Voti

      1

      Commento

      Suggested search result discrepancies
      Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

      Data ultimo post: 30 gen 2025 · Ben Spry

      2

      Follower

      0

      Voti

      1

      Commento

      Allow admins to set a different management permission as the default in Guide
      Pianificati
      We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

      Data ultimo post: 20 dic 2021 · Ylan Muller

      16

      Follower

      19

      Voti

      11

      Commenti