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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Text wrapping and image alignment for images in Knowledge Base articles?
      I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

      Data ultimo post: 13 dic 2022 · Renée Meloche

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      Use Markdown in the editor to create Knowledge Center / Guide Articles?
      Con risposta
      I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

      Data ultimo post: 04 feb 2022 · Lisa Parker

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      Need to arrange promoted articles
      Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

      Data ultimo post: 03 apr 2023 · Jane M Langschied

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      Product Feedback: Videos in Help Center
      Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

      Data ultimo post: 20 giu 2024 · Atanas Tomov

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      Leave "comments" in help articles when submitting "changes"
      It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

      Data ultimo post: 19 set 2024 · Aaran Chilinski - Customer Success Developer

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      Help Center (Guide) Sandbox
      For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

      Data ultimo post: 09 gen 2025 · Katerina Soumani

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      Feature request: "Save as Draft" option for published articles within Guide
      Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

      Data ultimo post: 18 feb 2022 · Emily Riccardi

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      Feature request: Make custom user fields available in Guide user object
      The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, ema...

      Data ultimo post: 13 apr 2021 · Sam

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      Product Feedback: Collapsible Headers built-in to the Help Center article editor toolbar
      Post Title:  Feedback Request: Collapsible Headers built-in to the Help Center article editor toolbar Feature Request...

      Data ultimo post: 01 mag 2023 · Manraj Singh

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      Product Feedback: Article Export
      Hello everyone, We noticed that currently Guide: Articles does not include a dedicated export that allows you to downlo...

      Data ultimo post: 02 giu 2023 · Atanas Tomov

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