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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Vote reports
      Hello everyone, I’ve been wanting to run a report on the voting details for some of my guide articles to see who’s down ...

      Data ultimo post: 23 giu 2021 · Kevin

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      Image IDs
      I've found out the hard way that if you upload an image into an article, then decide to copy and paste the image into a ...

      Data ultimo post: 20 apr 2021 · Zoe Goble

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      Feature request: Article body templates
      A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

      Data ultimo post: 30 mar 2021 · Sam

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      Article Verification Rules: "Publication status" filter needed
      The filters currently available for setting up an article verification rule does not include Publication status as a fil...

      Data ultimo post: 05 apr 2021 · Ryan Boyer

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      KCS I agents are unable to verify their own articles
      On our system, we have added a default 6-month expiration date for all published articles.  The problem is that KCS I ag...

      Data ultimo post: 12 apr 2021 · Mary Paez

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      Feedback on "Zendesk Best Practices for KCS with Guide" Webinar
      Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

      Data ultimo post: 05 apr 2021 · Mary Paez

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      Guide - Log in
      When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...

      Data ultimo post: 16 apr 2021 · Ibolya Molnár

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      Mobile Integration
      Right now it is impossible to insert an article (or really even view articles from the mobile zendesk app) this needs to...

      Data ultimo post: 28 apr 2021 · Josh

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      ZD HC/Guide support for missing or archived articles
      IMO, the fact that ZD doesn't have better URL support is somewhat shocking. Here are some examples of what I mean: 1. T...

      Data ultimo post: 19 apr 2021 · Nick Vincent-Maloney

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      Feature request - allow instancing of duplicate help centers
      We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

      Data ultimo post: 21 ott 2021 · John Meyers

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