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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Feature Request: Make Content Blocks Functional Within Exisiting HTML Code
      Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

      Data ultimo post: 06 mar 2025 · Megan Fallows

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      [Guide] Article updates/What's new + Agent Accountability
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 05 mar 2025 · Sydney Neubauer

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      Request to have Unlisted articles in the Help Center
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      It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

      Data ultimo post: 31 lug 2023 · Rebeca

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      Guide Articles - export to PDF
      It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PD...

      Data ultimo post: 13 mag 2021 · Gary Mariscal

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      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Data ultimo post: 05 mar 2025 · Mattias Malré

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      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Data ultimo post: 08 nov 2024 · Benoît VISEUR

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      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Data ultimo post: 13 ago 2021 · A.J. Bouchard

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      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Data ultimo post: 25 mar 2024 · Kirill Akimov

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