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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
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      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Data ultimo post: 08 mar 2023 · Jonathan Aniano

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      Messages are not visible in iOS chat after user gets authenticated and opens the chat again.
      We have Zendesk chat implemented in our native iOS app. ZendeskSDKMessaging version; 2.30.1 The case is: 1. Not logged i...

      Data ultimo post: 27 mar 2025 · Szymon Swi

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      Getting ticket ID from conversations API for ongoing chat
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      When a chat comes through the conversations API I would like to update the corresponding ticket with some information wh...

      Data ultimo post: 17 gen 2022 · Søren Dahlgaard

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      Improvements to allow messaging to accept chats in queues (features that existed in legacy chats)

      Data ultimo post: 07 apr 2025 · Eiley

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      The Proactive messages feature does not work with Multi-conversations
      We are a financial company, and about 20% of our customers have two or more active conversations with us. For example, o...

      Data ultimo post: 17 mar 2025 · Viachaslau

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      Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace
      When a chat is re-assigned to another agent/group that agent/group should be alerted with a notification sound. Use case...

      Data ultimo post: 22 lug 2021 · Juan Moreno

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      Real-Time Typing Preview
      We need the option to see live typing from customers during messaging.

      Data ultimo post: 21 mar 2025 · Filomena Barth

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      Transfering a Chat from One Agent to Another question
      Hello, I was wondering if there is a way to transfer a Messaging chat (messaging channel) from agent-1 to another agent-...

      Data ultimo post: 28 mar 2025 · Matthew Belles

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