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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
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      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Data ultimo post: 08 mar 2023 · Jonathan Aniano

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it ...

      Data ultimo post: 09 feb 2025 · Nikki Mier

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      Conversation Counter for Messaging and Omnichannel Routing
      At the moment, regardless of what agent status is used, if omnichannel routing is enabled, the conversation counter is e...

      Data ultimo post: 01 apr 2025 · Marius Gavril

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      Customizing web widget text color in the header when using messaging
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      We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to b...

      Data ultimo post: 31 mag 2022 · Trudy Slaght

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      Customer Overview Fields Translation (Messaging)
      Currently, the customer overview fields aren't translatable, which goes against the goal of having all content in our cl...

      Data ultimo post: 31 mar 2025 · David Rocha

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      Agent's profile pictures are not seen in the emails because of the new simplified email threading.
      Agent's profile picture is not displayed in the emails because of the new simplified email threading. This is a real lim...

      Data ultimo post: 19 ott 2023 · Naghash Baghdasaryan

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      Transfering a Chat from One Agent to Another question
      Hello, I was wondering if there is a way to transfer a Messaging chat (messaging channel) from agent-1 to another agent-...

      Data ultimo post: 28 mar 2025 · Matthew Belles

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      Restrict customer to reply on closed widget message window
      We are planning to onboard our chat support service on Zendesk but we hit a roadblock where we got to know that any old ...

      Data ultimo post: 27 mar 2025 · CX Admin

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