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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Data ultimo post: 29 set 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Data ultimo post: 29 set 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Data ultimo post: 08 mar 2023 · Jonathan Aniano

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Data ultimo post: 28 lug 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Data ultimo post: 12 feb 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Data ultimo post: 09 set 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Data ultimo post: 28 feb 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Data ultimo post: 07 feb 2025 · Alex Duffey

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Data ultimo post: 10 feb 2025 · Matthew Surowiec

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Data ultimo post: 08 mag 2024 · Bobby Koch

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