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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
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      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Data ultimo post: 08 mar 2023 · Jonathan Aniano

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      Web Widget And Vimeo Domain Policy
      In the process of adding the ZenDesk Web Widget to our applications, we discovered that the videos we access using ifram...

      Data ultimo post: 10 feb 2022 · Therese Antuna

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      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Data ultimo post: 18 feb 2025 · AntonMi

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      Customize Privacy Notice in Web Widget
      There's a recent enhancement to the Web Widget that allows users to display a Privacy Notice and add a single URL behind...

      Data ultimo post: 10 mar 2025 · Vaughan

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      In message macros take a long time to load
      It will either add for example "/rate" (the text) or a completely unrelated chat macro. JAWS doesn't read the list of op...

      Data ultimo post: 23 mar 2025 · Michelle Langley

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      SDK in Ignite app
      When using our REA self service platform (Ignite), an SDK chat will occasionally drop in (the new continuous messaging s...

      Data ultimo post: 23 mar 2025 · Michelle Langley

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      Requester Not Recognized in WhatsApp Tickets

      Question

      When a user messages through WhatsApp, they are not automatically associated with the existing user pro...

      Data ultimo post: 22 mar 2025 · Victoria Jessica

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      Customer Consent to Chat
      Every state has its own legal requirements about communicating with customers about recording conversations and storing ...

      Data ultimo post: 19 mar 2025 · Michelle Gordon

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