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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

Data ultimo post: 03 feb 2022 · Ria Harris

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Data ultimo post: 10 ott 2023 · Ethan Smith

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Data ultimo post: 11 mar 2024 · Joshua Bentley

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Data ultimo post: 28 lug 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Data ultimo post: 12 feb 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Data ultimo post: 09 set 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Data ultimo post: 28 feb 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Data ultimo post: 07 feb 2025 · Alex Duffey

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Data ultimo post: 08 mag 2024 · Bobby Koch

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Data ultimo post: 09 feb 2025 · Nikki Mier

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