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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Proactive Greeting with Pre Chat Form
      Con risposta
      Hello, We're looking into integrating chat on our current support system. I've noticed adding a Proactive Greeting is q...

      Data ultimo post: 04 ott 2016 · Altea Chua

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      A tool or script to translate widget concierge to another language
      Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few ...

      Data ultimo post: 19 gen 2021 · Kirill Ivanov

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      Hiding the chat widget on subdomains
      Con risposta
      I have started using Zendesk and have it all set up and working. However, the chat widget on certain pages is not requir...

      Data ultimo post: 10 giu 2021 · Todd

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      Post survey widget " solved" or " Not solved" function
      We need to check the data that how many chats were solved by the agents, but at present, there isn't this kind of survey...

      Data ultimo post: 27 giu 2020 · Fiona

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      Trouble with chatbot | アンサーボットの問題点（お客様側）
      English Translation added by Zendesk Community Team" I would like the customer to be able to make a notification sound ...

      Data ultimo post: 12 mag 2021 · Enishi

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      チャットボット（日本語訳）
      チャットボットが最終的に「Talk to a human」という選択肢を与えますが、 その際、日本語訳が「人間の担当者を希望」というなっており、日本語のユーザーにはとても違和感がある日本語訳となっています。修正お願い致します。

      Data ultimo post: 14 mag 2021 · Enishi

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      Tags in history list
        I miss being able to see chat tags in the list of chat history. It's annoying to have to go into every single chat to...

      Data ultimo post: 04 mag 2021 · Andreas Maarslet Rosenfalck

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      Would love to see text to chat feature rollout
      Con risposta
      I would love to see a text to chat feature built in to Zopim in the future so that a visitor could text chat through the...

      Data ultimo post: 07 set 2016 · John Leutermann

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      KB articles in Live Chat window
      It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that...

      Data ultimo post: 28 set 2020 · Andrés Fernandois

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      IOS real-time chat is okay real-time update chat records
      Integrated iOS SDK, real-time chat with the customer service system, iOS mobile phone is not real-time update chat recor...

      Data ultimo post: 03 giu 2021 · Ukex Global Group 北京今链科技有限公司

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