Ricerche recenti

Nessuna ricerca recente

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Mixing real-time chat rules with other messaging channels (WhatsApp, Messenger, etc.)
      Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...

      Data ultimo post: 05 giu 2024 · Vinicius Henrique da Silva

      3

      Follower

      0

      Voti

      6

      Commenti

      Question related to "Announcement: Update to the the end session feature for messaging conversations".
      Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...

      Data ultimo post: 22 nov 2024 · Florencia Giudice

      1

      Follower

      0

      Voti

      1

      Commento

      dynamic content in Flow Builder
      Completata
      Feature Request Summary Use of dynamic content to manually translate Flow Builder messages   Use case Often the automa...

      Data ultimo post: 17 nov 2021 · Giusy Admin

      49

      Follower

      38

      Voti

      36

      Commenti

      Bring back chat visitor list with Agent Workspace
      Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....

      Data ultimo post: 15 feb 2021 · Jamie Noell

      35

      Follower

      21

      Voti

      28

      Commenti

      Disable prompt when changing agent chat status
      Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...

      Data ultimo post: 21 nov 2024 · Valerie Myland

      1

      Follower

      0

      Voti

      1

      Commento

      Need to shorten the article URL links on Whatsapp Chatbot
      The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...

      Data ultimo post: 13 set 2024 · Shubhavi

      3

      Follower

      1

      Voto

      3

      Commenti

      Identify the Phone Number in the messaging Ticket.
      It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...

      Data ultimo post: 07 mar 2024 · Thomas

      4

      Follower

      2

      Voti

      3

      Commenti

      Support Offered
      Hi,   I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...

      Data ultimo post: 14 nov 2024 · Christal Rosa

      0

      Follower

      0

      Voti

      0

      Commenti

      Updating the Thank You Message After CSAT Submission
      Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...

      Data ultimo post: 13 nov 2024 · Srinibha

      1

      Follower

      0

      Voti

      1

      Commento

      'Recommend Articles' based on user input as an 'Answer' in chat workflow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 07 nov 2024 · Todd Becker (RR)

      1

      Follower

      0

      Voti

      1

      Commento