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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Capability to leave autoresponses to idle end users that chat with us
      Con risposta
      Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

      Data ultimo post: 20 mag 2022 · Shane Monaco

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      Chats from Suspended Users
      Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

      Data ultimo post: 26 ott 2023 · Bill Reed

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      Character Counter in message box
      Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

      Data ultimo post: 30 mag 2023 · Jason Thees

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      Export Answerbot Answers
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 25 ott 2024 · Nikki Goodson

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      Feature Request - Hide CSAT Score
      Con risposta
      Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

      Data ultimo post: 11 gen 2019 · Claire

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      Make it easier to find the customer who interacted with messenger/bot but did not make it to agent handoff/ticket by surfacing Support User ID, or external_id
      When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

      Data ultimo post: 14 gen 2025 · Jason Kadlec

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      Need an Integration for GA4 / Messaging Web Widget
      Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

      Data ultimo post: 17 ott 2023 · Thomas Barry

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      Customizing web widget text color in the header when using messaging
      Pianificati
      We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

      Data ultimo post: 31 mag 2022 · Trudy Slaght

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      Live Visitors on Site
      Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

      Data ultimo post: 03 gen 2025 · Juliet Nelson

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      Feature Request: Capability to suppress the "Operating hours have started" Notification
      I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...

      Data ultimo post: 09 mag 2022 · Shane Monaco

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