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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there,   We have a number of client accessible articles that are outdated, and need updating.   I would like to be ab...

      Data ultimo post: 20 feb 2025 · Gail Day

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Data ultimo post: 27 feb 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Data ultimo post: 04 ott 2023 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...

      Data ultimo post: 18 apr 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore
      Feature Request Summary:  Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...

      Data ultimo post: 27 feb 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      Non pianificato
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Data ultimo post: 20 ott 2021 · Joanna Kime

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      Filter Issues & Images
      Hi Team,   All our internal and customer reporting is run monthly for the full range of the previous month. We also cond...

      Data ultimo post: 20 feb 2025 · Melanie Hobman

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      Product Feedback: Web Forms in Explore
      Hello,    Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with t...

      Data ultimo post: 21 feb 2025 · Atanas Tomov

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Data ultimo post: 25 feb 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Data ultimo post: 25 feb 2025 · Stephen McGirr

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