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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Data ultimo post: 21 nov 2024 · Stuart French

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Data ultimo post: 30 gen 2025 · Chris

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      Setting a filter default state
      Completata
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Data ultimo post: 19 apr 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it...

      Data ultimo post: 20 apr 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 ...

      Data ultimo post: 29 lug 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Data ultimo post: 30 apr 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Non pianificato
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Data ultimo post: 19 apr 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Data ultimo post: 03 lug 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Pianificati
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Data ultimo post: 19 dic 2019 · Ruth Nogueron

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Data ultimo post: 14 mar 2022 · Zach Burns

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