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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...

      Data ultimo post: 18 apr 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore
      Feature Request Summary:  Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...

      Data ultimo post: 27 feb 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      Non pianificato
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Data ultimo post: 20 ott 2021 · Joanna Kime

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      Filter Issues & Images
      Hi Team,   All our internal and customer reporting is run monthly for the full range of the previous month. We also cond...

      Data ultimo post: 20 feb 2025 · Melanie Hobman

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      Product Feedback: Web Forms in Explore
      Hello,    Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with t...

      Data ultimo post: 21 feb 2025 · Atanas Tomov

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there,   We have a number of client accessible articles that are outdated, and need updating.   I would like to be ab...

      Data ultimo post: 20 feb 2025 · Gail Day

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Data ultimo post: 25 feb 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Data ultimo post: 25 feb 2025 · Stephen McGirr

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      After editing and saving report/ query it doesn't update in dashboard
      Completata
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automaticall...

      Data ultimo post: 02 giu 2022 · Csenge Orban

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      Feature Request: Macros, Triggers, Automations in Explore
      Feature Request Summary:  I would like to be able to see data related to triggers, macros, and automations in Explore.  ...

      Data ultimo post: 18 mar 2022 · CJ Johnson

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