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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Backlog Report on Updated Tickets
      As a team manager in support I want a report that shows me all tickets that have been updated on a daily basis, we have ...

      Data ultimo post: 19 lug 2021 · Paul Forest

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      Time Frame Setting Should Apply to ALL Tabs
      It's a real pain in the butt to have to remember to set the "timeframe" on EVERY SINGLE TAB. PLEASE make it such that n...

      Data ultimo post: 09 lug 2021 · Rusty Wilson

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      Requester Email should be the email the ticket came in from, not the primary email for the Requester ID also associated with that email
      Feature Request Summary:  Explore should show the actual email that the ticket was requested from, not the “primary emai...

      Data ultimo post: 19 lug 2021 · CJ Johnson

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      Time Filters Should Have A More Accurate Default Text
      Feature Request Summary:  The text when no time filter is selected should say something like “not set” instead of indica...

      Data ultimo post: 29 lug 2021 · CJ Johnson

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      Don't show a name/timestamp updating a Dashboard unless they actually made changes
      Regularly, I need to open a dashboard in edit mode, just to figure out what filters are on a query, since you cannot cli...

      Data ultimo post: 22 giu 2021 · CJ Johnson

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      DESCARGA DE INFORMACION EN EXCEL O CSV
      Antes de habilitar la opción de "Analizar" en los paneles de Explore nosotros podíamos configurar los campos que queríam...

      Data ultimo post: 12 ago 2021 · Jaime Haro

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      Drill Through Functionality
      In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket ...

      Data ultimo post: 25 giu 2021 · John Morrison

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      Inclure dans les tableaux de bord des données externes ?
      Pouvons-nous importer des données externes à Zendesk dans les tableau de bord afin de comparer ces chiffres externes à d...

      Data ultimo post: 29 lug 2021 · CDL CHOCOLATE

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      Change the number output format
      Changing the format of results – Zendesk help Is there a way to automatically adapt my dashboard data so that the resul...

      Data ultimo post: 13 ago 2021 · Kai Schmitte

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      Explore Query: It would be nice to combine Advanced Date Range selection with the option to check for NULL
      I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible ...

      Data ultimo post: 22 giu 2021 · Martin Cubitt

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