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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Data ultimo post: 04 dic 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Data ultimo post: 17 gen 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Data ultimo post: 21 nov 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Data ultimo post: 29 set 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Data ultimo post: 29 set 2023 · Shawna James

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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

Data ultimo post: 24 feb 2025 · Scott Tynan

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Data ultimo post: 11 feb 2025 · Sloan

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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

Data ultimo post: 06 gen 2021 · Matt Barry

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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

Data ultimo post: 24 feb 2025 · Scott Tynan

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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

Data ultimo post: 07 feb 2025 · Scott Tynan

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