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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Data ultimo post: 04 dic 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Data ultimo post: 17 gen 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Data ultimo post: 21 nov 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Data ultimo post: 21 gen 2025 · Sanchez, Santiago

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Data ultimo post: 28 feb 2025 · IT

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      Please include SLA in View Conditions
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      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Data ultimo post: 06 giu 2022 · CJ Johnson

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Data ultimo post: 26 feb 2025 · Devo

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      Allow editing of "Your email address" text description on "Submit a request"
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      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Data ultimo post: 12 lug 2017 · Stephen Clark

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