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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Data ultimo post: 23 gen 2024 · Rolf Hayes

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Data ultimo post: 28 feb 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Data ultimo post: 20 set 2012 · Donna Krischke

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      Expose API calls for submitting CSAT (Survey) answers
      Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

      Data ultimo post: 17 feb 2025 · Tijn vs

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      Prioritize Bounced Email Notification
      Completata
      Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...

      Data ultimo post: 06 apr 2017 · StephanieSmith

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      Zendesk - Helix BMC
      Do we have any plugins for Zendesk - Helix BMC integration?

      Data ultimo post: 03 feb 2025 · Gaganreet Singh

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      Call Recordings Access for Full Access End Users
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 26 feb 2025 · Stephen Whyte

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      Translate tickets (including responses), not just the requester portions
      If responding to a user in a different language, the translate button only translates what they had written, not what yo...

      Data ultimo post: 27 feb 2025 · Marcel

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      Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface
      Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...

      Data ultimo post: 18 nov 2024 · Santino Scibelli

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      Set yourself to invisible while viewing tickets
      Feature Request Summary:  Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...

      Data ultimo post: 31 mag 2022 · Sydney Neubauer

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