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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Allowing third parties to participate in tickets.
      Hi, Hope who ever picks this up has access to the support tickets. This post is made to follow up after this ticket: h...

      Data ultimo post: 28 giu 2021 · Óskar Ómarsson

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      I want to display fields other than name and email address in the search result list | 検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい
      検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい ____ English translation added by Zendesk Community Team via Google Translate: I...

      Data ultimo post: 29 giu 2021 · 洋一 安部

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      Feature Request - Automatically adding tags to users based on their organizations
      It would be helpful if an organization's tag is automatically added to all users in that org. Context: We want to filte...

      Data ultimo post: 07 lug 2021 · Kulsum Kankodi

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      SAML/SSO with multiple source
      Hello, Our company use Okta to connect with zendesk. When this feature is activated, it disable automatically the poss...

      Data ultimo post: 28 giu 2021 · Dimitri Lacombe

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      Expanded Ticket History Details of Triggers
      I think it would be very helpful in the backend of trigger creations for users if the history of a ticket also listed wh...

      Data ultimo post: 25 giu 2021 · Dakota

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      New Feature - Hot Key for Deleting Tickets
      Hot Key for Delete from within ticket list view AND detailed ticket view.  Follow with an "are you sure" message which c...

      Data ultimo post: 05 lug 2021 · Jim Johnson

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      Prioritized Requester list - When creating a ticket
      When creating a ticket and adding a requester, the sorting is not intuitive at all. We would like the requester list to...

      Data ultimo post: 23 giu 2021 · Kristjan Hjartarson

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      Search engine - Taking into account the entire content of the tickets.
      For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "....

      Data ultimo post: 01 lug 2021 · [Asthenis]

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      自動送信のメール本文中にレポートのグラフを挿入したい
      レポートを決まった時間にメールで自動送信することを考えているのですが、その際にメールに添付される形ではなく、メール本文中にレポートのグラフ(画像)を挿入した形で確認しやすくしたいです。 以上、よろしくお願いいたします。

      Data ultimo post: 07 lug 2021 · SDC Admin

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      Allow me to configure sender limit alerts
      When a sender hits the sender limits (https://support.zendesk.com/hc/en-us/articles/218137678-About-mail-loops-and-Zende...

      Data ultimo post: 24 giu 2021 · CJ Johnson

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