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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Data ultimo post: 14 lug 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Data ultimo post: 08 nov 2023 · Mark

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      Automatic Refresh in Views
      Non pianificato
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Data ultimo post: 27 mag 2021 · Krista Zaloudek

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Data ultimo post: 30 apr 2020 · Erica Deshotel

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      Dynamic Content Search Bar
      Pianificati
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Data ultimo post: 27 set 2021 · سعيدة | Saeeda

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Pianificati
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Data ultimo post: 30 dic 2020 · Tom Metz

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Data ultimo post: 23 gen 2024 · Rolf Hayes

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Data ultimo post: 14 feb 2024 · Jon Durlauf

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Data ultimo post: 28 feb 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Data ultimo post: 20 set 2012 · Donna Krischke

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