Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      SMTP Relay
      Hello,    As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...

      Data ultimo post: 17 mag 2021 · Denis Menard

      2

      Follower

      3

      Voti

      0

      Commenti

      Agent signature on Side Conversation child ticket
      The original method for a Side Conversation includes the Agent Signature.  However, the child ticket option for a Side C...

      Data ultimo post: 11 mag 2021 · Jamie Noell

      2

      Follower

      3

      Voti

      0

      Commenti

      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Data ultimo post: 24 mag 2021 · CAMILA RIBEIRO LEAO SANTOS

      2

      Follower

      0

      Voti

      0

      Commenti

      Remove Widgets
      We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...

      Data ultimo post: 13 mag 2021 · Validda S.A.S

      1

      Follower

      1

      Voto

      0

      Commenti

      Export the Customer List with the email on the profile for "Email", instead of leaving it blank for SSO users.
      I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...

      Data ultimo post: 24 mag 2021 · CJ Johnson

      1

      Follower

      1

      Voto

      0

      Commenti

      Zendesk Notifications Would Love a Sound in App, not just email
      I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...

      Data ultimo post: 12 mag 2021 · Corrine

      3

      Follower

      1

      Voto

      0

      Commenti

      pouvoir modifier les valeurs d'un champ utilisateur sur des tickets clos afin d'avoir des statistiques correctes
      Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...

      Data ultimo post: 19 mag 2021 · Administrateur -

      1

      Follower

      1

      Voto

      0

      Commenti

      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Data ultimo post: 24 mag 2021 · CAMILA RIBEIRO LEAO SANTOS

      1

      Follower

      0

      Voti

      0

      Commenti

      Linking tickets
      The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...

      Data ultimo post: 05 mar 2021 · Chase Blakeley

      1

      Follower

      0

      Voti

      0

      Commenti

      Disabling Guided Mode out of scheduled hours.
      We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...

      Data ultimo post: 17 mag 2021 · Ashleigh Bulmer

      2

      Follower

      0

      Voti

      0

      Commenti