Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Mostrato in alto
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Data ultimo post: 04 dic 2024 · Chaitali Pathak

      5

      Follower

      1

      Voto

      7

      Commenti

      We're excited to launch the updated product tray!
      Mostrato in alto
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Data ultimo post: 17 gen 2025 · Shawna James

      7

      Follower

      1

      Voto

      3

      Commenti

      Help Zendesk shape the future of our UI Customization initiative
      Mostrato in alto
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Data ultimo post: 21 nov 2023 · Mo Rizvi

      26

      Follower

      7

      Voti

      16

      Commenti

      Product feedback guidelines & how to write a good feedback post
      Mostrato in alto
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Data ultimo post: 29 set 2023 · Shawna James

      7

      Follower

      2

      Voti

      0

      Commenti

      Product Feedback + Feature Request Post Template
      Mostrato in alto
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

      27

      Follower

      5

      Voti

      11

      Commenti

      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 04 mar 2025 · Andrei Vasin

      3

      Follower

      7

      Voti

      3

      Commenti

      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Data ultimo post: 23 gen 2019 · Chris Fassano

      63

      Follower

      83

      Voti

      40

      Commenti

      Recover (soft) deleted user
      Non pianificato
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Data ultimo post: 28 mag 2019 · Sebastiaan Wijchers

      17

      Follower

      19

      Voti

      16

      Commenti

      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Data ultimo post: 06 mar 2025 · Pan Pan

      0

      Follower

      0

      Voti

      0

      Commenti

      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Data ultimo post: 06 mar 2025 · Julian Kossak

      0

      Follower

      0

      Voti

      0

      Commenti