Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      SLA Alerting in Minutes
      Pianificati
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      Data ultimo post: 01 set 2015 · Celia Cottle

      120

      Follower

      83

      Voti

      93

      Commenti

      Allow All Agents to Add End Users
      Con risposta
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Data ultimo post: 30 gen 2024 · David Kuehn

      9

      Follower

      6

      Voti

      7

      Commenti

      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Data ultimo post: 10 mar 2023 · Kelly Prettner

      4

      Follower

      2

      Voti

      1

      Commento

      Trigger condition with evaluation of the numeric value in ticket field
      Con risposta
      In this moment the trigger condition based on numeric ticket field can only perform two basic stance: "Present" or "Not ...

      Data ultimo post: 14 feb 2022 · Riccardo Centomo

      20

      Follower

      16

      Voti

      17

      Commenti

      Show Sender Email Address By Default
      Please create an option to allow us to show sender email address by default, for all tickets created via email. Current...

      Data ultimo post: 26 ago 2021 · Kyle Hagborg

      9

      Follower

      6

      Voti

      6

      Commenti

      Allow editing of "Your email address" text description on "Submit a request"
      Con risposta
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Data ultimo post: 12 lug 2017 · Stephen Clark

      16

      Follower

      4

      Voti

      37

      Commenti

      Views: custom names for columns
      Hi, Is there a way to customize names for columns in views? For example, we have "Prossima violazione dello SLA" (Next ...

      Data ultimo post: 15 mar 2022 · Leonardo Germinario

      6

      Follower

      3

      Voti

      11

      Commenti

      Feature request: Display archived tickets within the interaction history of a ticket
      Regrettably, there is no alternative method to access archived tickets aside from accessing the customer or user profile...

      Data ultimo post: 04 mar 2025 · Willi Emmerich

      1

      Follower

      0

      Voti

      1

      Commento

      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Data ultimo post: 18 feb 2020 · Catherine Bostwick

      47

      Follower

      40

      Voti

      52

      Commenti

      Dashboard Tabs and Unwanted Query Duplicates
      We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the a...

      Data ultimo post: 28 feb 2020 · Scott Pontasch

      6

      Follower

      5

      Voti

      3

      Commenti